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Run: Managed Operations

Office & Administrative Operations

An office or department needs dependable administration without building an admin team

Start with an assessment

How we help

  1. 1

    Assess

    Service design: tasks, volumes, service levels and tools

  2. 2

    Build

    front office, correspondence, records and document control, meeting and travel coordination, set up with digital checklists

  3. 3

    Run

    monthly service with SLA reports

Wisdom worth keeping

  1. Proof builds trust.

    Digital checklists with time-stamped photos turn "it was done" into evidence anyone can check.

Working with people

Hard colleagues, bosses and clients are part of working life. These steps keep the focus on the work, protect what is fair, and help leaders see clearly.

For team members

When a client keeps moving the goalposts

  1. Confirm every agreed scope, date and decision in a short written note after the meeting.
  2. Log each change request with its effect on time and cost, and share the log at every review.
  3. Raise problems early with two or three options, so the client chooses rather than blames.

For leaders

When someone stops delivering

  1. Talk early and privately: describe the gap with examples and ask what is getting in the way.
  2. Agree clear expectations, the support you will give and a review date, in writing.
  3. Follow through fairly: recognise improvement, and use the organisation's documented process if it does not come.

More on working with people →

Look at related solutions

Solutions shown are common starting points; Elphly also designs custom scopes within its registered activities.

Related topics: office administration services · managed office services · reception services · records management · administrative support outsourcing · department administration

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